Otta Coffee: 153 New Line, Bradford, BD10 0BU
Last updated: 29 September 2026

These terms cover our website, our online shop and being in our coffee house. They never take away your legal rights as a consumer. Please read the allergen notice in section 8 if you have a food allergy.

These terms are in three parts. Part A applies to everyone who uses our website. Part B applies when you buy from our online shop. Part C applies when you visit our coffee house. Sections 15 onwards apply to all three.

1. About us

The Website ottacoffee.co.uk and the coffee house at the address above are operated by Otta Group Limited: COMPANY NUMBER. 17364097, 153 New Line, Bradford, BD10 0BU, United Kingdom. Email: hello@ottacoffee.co.uk.

“we“, “us” and “our” mean Otta Coffee. “you” means the person using the Website, placing an order or visiting our premises.

Related policies: Privacy Policy, Cookie Policy and Refund & Cancellation Policy.

Part A: Using our website

2. Using the Website

2.1 You may use the Website for lawful, personal purposes. You must not misuse it, including by trying to gain unauthorised access, introducing viruses or harmful code, scraping or copying content in bulk, or using it in a way that interferes with others.

2.2 We aim to keep the Website accurate and available, but we do not guarantee it will always be error-free or uninterrupted. We may update, suspend or withdraw parts of it, for example for maintenance.

2.3 Information on the Website (including opening hours, menus and product descriptions) is for general information and may change. Our menu and prices in store are what apply to in-store purchases.

3. Intellectual property

3.1 All content on the Website, including the Otta Coffee name, logo, wordmark, colours, text, photographs and design, belongs to us or our licensors and is protected by copyright and trade mark law.

3.2 You may view and print pages for your own personal use. You must not copy, adapt, distribute or use our branding or content commercially without our written permission.

4. Links and third-party content

The Website may link to other websites. We do not control them and are not responsible for their content or privacy practices. A link is not an endorsement.

5. Accounts

If you create an account, you must give accurate information, keep your password confidential and tell us promptly if you think it has been misused. You may close your account at any time by emailing us. We may suspend an account if these terms are seriously or repeatedly breached, and we will tell you why.

Part B: Buying from our online shop

6. Our contract with you

6.1 Placing an order. Our online shop lists products available to order. When you press the “Place order” button, you are making an offer to buy. Before you do, you will be shown a summary of your order, the total price including delivery, and a link to these terms. You will need to tick a box to confirm you have read and agree to these terms; we do not treat simply using the Website as agreement.

6.2 Acceptance. We will send an email confirming receipt of your order. This is not acceptance. A binding contract is formed only when we send you a dispatch or ready-for-collection confirmation (or, for made-to-order items, when we confirm we have started preparing them).

6.3 If we cannot accept your order (for example, if an item is out of stock or a price was clearly wrong), we will tell you promptly and refund any payment already taken.

6.4 Eligibility. You must be 18 or over to place an order. Online shop orders are for consumers buying for personal use unless we agree otherwise in writing.

7. Products

7.1 We take care to describe and photograph products accurately, but colours, packaging and labelling may vary slightly. Coffee is an agricultural product, so tasting notes are a guide and not a guarantee of flavour.

7.2 Best before dates. Packaged coffee and food products are supplied with a best-before date. Storage instructions are on the packaging.

8. Allergens and dietary information

Allergen notice. Our coffee house prepares food and drinks in an environment where milk, gluten, nuts, soya, sesame, eggs, sulphites and other allergens are handled. We cannot guarantee that any item is completely free from allergens or cross-contact. If you have a food allergy or intolerance, please tell a team member before you order. For online orders, contact us before ordering.

8.1 We provide allergen information for the 14 major allergens for the food and drinks we make, and for packaged goods as required by law. Ask a team member, or contact us for details.

8.2 Recipes and suppliers can change. Always check the label on packaged items, even if you have bought them before.

9. Prices and payment

9.1 All prices are in pounds sterling (GBP) and include VAT where applicable. Delivery charges, if any, are shown separately at checkout before you pay.

9.2 We may change prices at any time, but changes will not affect an order we have already accepted. If we discover an obvious pricing error, we may cancel the order and refund you in full, as described in clause 6.3.

9.3 Payment. Payment is taken when you place your order by the payment methods shown at checkout, through our secure payment provider, DATMAN. We never see or store your full card details. Our in-store payments are processed by Square.

9.4 If a payment is declined or fails security checks, we may hold or cancel the order and will tell you.

10. Delivery and collection

10.1 Delivery is available to addresses within 5mile radius from the site using Third-party delivery services. Delivery charges and estimated delivery times are shown at checkout. Estimates are not guaranteed, but we will deliver within 30 days of the contract being formed, unless we agree otherwise.

10.2 Click and collect (if offered at checkout) is available from 153 New Line during opening hours. Please bring your order confirmation and collect within the time stated in your confirmation. Uncollected perishable items may be discarded, and we will contact you first to arrange a refund or alternative where you are entitled to one.

10.3 Risk and ownership. Goods are at your risk once delivered or collected. Ownership passes to you when we receive full payment.

10.4 Missed or delayed delivery. If you are not in, the carrier will leave a card or arrange redelivery. If delivery is late by more than 30 days, or you have set a specific delivery deadline that we agreed and then missed, you may cancel and receive a full refund.

10.5 Please check parcels on arrival and tell us as soon as possible (ideally within 48 hours) if anything is damaged or missing. This is a request to help us investigate with the carrier and does not reduce your legal rights.

11. Cancelling, returns and refunds

Your rights to cancel an order, return goods and receive refunds are set out in our Refund & Cancellation Policy, which forms part of these terms.

12. Faulty or misdescribed goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have legal rights to a refund, repair or replacement. Nothing in these terms affects those rights. Full details are in our Refund & Cancellation Policy. Free independent advice is available from Citizens Advice on 0808 223 1133.

Part C: Visiting our coffee house

13. In-store

13.1 We reserve the right to refuse service or ask a person to leave if they are abusive, threatening, intoxicated, or otherwise endangering staff or customers. We will always act reasonably.

13.2 CCTV is in operation for safety and crime prevention. Signs are displayed. See our Privacy Policy for how footage is handled.

13.3 Guest Wi-Fi is provided free of charge for customers, as a courtesy. You will be asked to sign in with your email address. By connecting you agree to use it lawfully and not to access illegal content, send spam, download infringing material or interfere with the network. We do not promise any speed or availability and may limit or withdraw access at any time. Public Wi-Fi is not secure, so avoid sharing sensitive information over it. We are not responsible for loss or damage arising from your use of it, except where the law does not allow us to exclude liability.

13.4 Personal belongings are your responsibility. Please keep them with you.

13.5 Our in-store prices, menus and offers are as displayed at the counter. If you believe you have been charged incorrectly, tell a team member and we will resolve it.

All parts

14. Our responsibility to you

14.1 Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of your legal rights as a consumer (including under the Consumer Rights Act 2015); or anything else that cannot legally be limited or excluded.

14.2 Subject to 14.1, if we fail to comply with these terms we are responsible for losses you suffer that are a foreseeable result of our breach or negligence, but not for losses that were not foreseeable. A loss is foreseeable if it was an obvious consequence of our breach, or was contemplated by you and us when the contract was made.

14.3 We supply goods for domestic and private use only. We are not liable for business losses such as lost profit or lost business opportunity.

14.4 Website content. We are not liable for losses caused by viruses or technology that harms your devices, provided we have taken reasonable steps to keep the Website secure.

15. Events outside our control

We are not in breach of these terms, and not liable for delay or failure to perform, if caused by events beyond our reasonable control, such as severe weather, strikes, supplier or carrier failures, utility or internet outages, fire, flood, epidemic or government action. We will tell you promptly and take reasonable steps to limit the effect. If the event continues for more than 30 days you may cancel any affected order and receive a full refund for anything not delivered.

16. Your personal data

We handle personal data as set out in our Privacy Policy and use cookies as set out in our Cookie Policy.

17. Changes

17.1 We may update these terms, for example to reflect changes in law or in our services. The version in force when you place an order is the version that applies to that order.

17.2 If we make a significant change that affects an existing order, we will tell you and you may cancel and receive a refund of anything unfulfilled. Continuing to browse the Website does not by itself mean you have agreed to a contractual change.

18. Complaints

If something is not right, please tell us first: hello@ottacoffee.co.uk or in person at the coffee house. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days. If we cannot resolve it, Citizens Advice (0808 223 1133) can direct you to further help. We are not currently members of an alternative dispute resolution scheme. Nothing here affects your right to go to court.

19. General

19.1 Entire agreement. These terms, together with our Privacy, Cookie and Refund & Cancellation Policies, are the whole agreement between us for your order.

19.2 Assignment. We may transfer our rights and obligations under these terms to another organisation and will tell you if we do, but this will not reduce your rights. You may not transfer your rights without our written permission.

19.3 Waiver. If we do not enforce a right straight away, that does not mean we give it up.

19.4 Severability. If any part of these terms is found to be unenforceable, the rest continues in effect.

19.5 Third parties. No one other than you and us has any right to enforce these terms.

20. Governing law

These terms, and any dispute or claim connected with them, are governed by the law of England and Wales. If you live in England or Wales, you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings in the courts of Scotland or Northern Ireland, respectively.

21. Contact

Otta Coffee, 153 New Line, Bradford, BD10 0BU

Email: hello@ottacoffee.co.uk